Relationships: Cultivating and nurturing positive partnerships through professionalism, respect, and honor. Three important aspects of building relationships are customer service, emotional intelligence, and connecting with others.
Customer Service
LinkedIn Learning: Customer Service Foundations
Do your customers feel valued? When they do, they keep coming back. When they don’t, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.
LinkedIn Learning: Phone Based Customer Service
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you’re pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.
Video: The 7 Essentials to Excellent Customer Service
Info-graphics: Customer Service Skills and Winning Customer Service Strategies
Emotional Intelligence
LinkedIn Learning: Developing Your Emotional Intelligence
Emotional intelligence can help you build effective relationships at work. Executive coach and organizational psychologist Gemma Roberts explains what emotional intelligence is and why it’s important. She helps you become more self-aware so that you can identify triggers that may hijack your performance. She also helps you align your intentions and your impact so that you can build strong and collaborative relationships.
Article: Can Emotional Intelligence Be Improved?
Video: Leading with Emotional Intelligence in the Workplace
Video: What is Emotional Intelligence?
Info-graphics: Emotional Intelligence Flowchart, Why Emotional Intelligence is Crucial for Workplace Success, and About Emotional Intelligence
Connecting with Others
LinkedIn Learning: Building Business Relationships
Learning Objectives: 1. Explain the importance of giving a good first impression. 2. Recognize the importance of creating a shared bond. 3. Identify tools for building relationships online. 4. Recognize the right time to become a mentor to someone else. 5. Name the factors that will help you identify the sweet spot for creating a project that serves both you and your organization.
Video: How to Connect with Anyone
Info-graphics: The Science of Social Connection and Master Networking