Collaboration: Working together to achieve greater goals. Important aspects of collaboration are dealing with conflict, effective communication, and giving and receiving feedback.
Dealing with Conflict
LinkedIn Learning: Conflict Resolution Foundations
Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation and leadership coach Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She presents “The Resolution Roadmap,” a practical framework for exploring and navigating conflict resolution, including identifying the issue and distinguishing fact from fiction. A scenario helps take you through best practices for opening the conflict conversation, brainstorming solutions, and coming to an agreement. In addition, she shares powerful conflict resolution techniques that can help you enhance your listening skills and reframe problems to find common ground.
Article: 5 Keys of Dealing with Workplace Conflict
Article: 6 Strategies to Resolve Conflict at Work
Video: HR Basics: Workplace Conflict
Video: The Beauty of Conflict
Effective Communication
LinkedIn Learning: Effective Listening
Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few working professionals have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.
Video: 5 Ways to Be a Better Listener
Video: Being a Good Listener- The School of Life
Info-graphic: Listening Skills